Effective date: June 2025 · Business: Noir Sanctuary Recovery · ABN: [ABN to be added]
Introduction
Noir Sanctuary Recovery ("we", "us", "our") is committed to protecting your privacy. This policy describes how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
We collect information that is reasonably necessary to provide our services, including your name, contact details (email and phone), and health-related information you disclose to us for the safe delivery of treatments. We may also collect appointment history and treatment notes.
How we use your information
We use your information to manage bookings, deliver treatments safely and appropriately, communicate with you about your appointments, respond to enquiries, and where you have consented, send occasional updates about our services.
Storage and security
Personal information is stored securely using reputable systems with appropriate access controls. Treatment notes are retained only for as long as required for clinical, legal or regulatory purposes.
Disclosure to third parties
We do not sell your personal information. We may share information with trusted service providers strictly for the purpose of running our business, including booking software providers and email service providers. These providers are bound by their own privacy obligations.
Your rights
You have the right to access the personal information we hold about you and to request correction of information that is inaccurate or out of date. To make a request, please contact us using the details below.
Contact
For privacy enquiries, contact: noir.sanctuaryrecovery@hotmail.com.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.